Sarthak Clinic refund/cancellation policy for online consultations, quit smoking, and counseling sessions.
If a customer has booked online consultation through our website and has not been provided consultation within the booked slot, he/she is eligible for a full refund of the consultation fees.
The customer is required to raise the Refund request with Sarthak Clinic via Whatsapp message or writing an email to [email protected] within 72 (seventy-two) hours from the time of appointment. The request for the Refund will be validated by the customer care team.
If you have been provided with a prescription/diet chart/mental exercise or medical document then your appointment will be considered completed and not eligible for a refund.
If you wish to cancel your appointment then you may call us on 7080478161 or cancel via Customer Panel Cancellation is possible only up to half an hour before the appointment time.
In case of a valid Refund, the same will be done by crediting the customer’s bank account. The refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.
Quit Smoking is a month-long program that includes doctor consultation, counseling sessions by psychologists, and lab tests based on various packages. This is a program based on mutual understanding of patient and doctor and appointments for follow-ups are established accordingly. This is a non-refundable package and no amount shall be refunded if a patient Quits the program in between.
Sarthak Clinic does not make any guarantees for de-addiction of nicotine addiction and the outcome of the treatment is completely based on an indivisula’s response to the treatment plan. Relapse of addiction is subjective and may/may not occur with time.
Lab services provided to you are via a third party and Sarthak Clinic is only a platform for providing the services to you. If there is any dispute regarding the reports or payments will solely be addressed by the individual lab providing the service.